Acceptable Use Policy
What you may not do with the platform, and what happens if you do it anyway.
Last updated June 1, 2026 · Multigrid Systems, Inc., Amsterdam, Netherlands
Prohibited uses
Generating child sexual abuse material; developing weapons or facilitating violence; running coordinated inauthentic behaviour or targeted disinformation; automating harassment or stalking; producing malware or tooling whose primary purpose is unauthorised access.
Circumventing a provider's safety systems, including by using an unmoderated endpoint to reproduce output another provider refused.
Restricted uses
High-risk decisions about a person's health, employment, credit, housing, education or legal status require a documented human review step. Multigrid may ask you to describe it.
Anything within scope of the EU AI Act's high-risk categories requires the logging and transparency features to be enabled.
Enforcement
We investigate reports and platform signals. Depending on severity we will contact you, restrict a capability, suspend a key, or terminate the account. Serious cases are reported to the relevant authorities.
Appeals go through the support form under Dashboard → Support, quoting the account and the action taken. They are reviewed again from the beginning rather than rubber-stamped, but Multigrid is operated by one person and cannot promise you a different reviewer than the one who made the original decision.